Privacy Policy

Last updated: 21 Apr 2026

CallVerifier (“we”, “us”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data when you use our website, dashboard, APIs, and related services (the “Services”). It applies to visitors and customers in India and elsewhere, together with any product-specific notices we provide.

1. Who we are

The data controller for personal data processed through the Services is the CallVerifier operating entity identified in your order, agreement, or invoice. For privacy requests, use the contact details on our Contact page.

2. What we collect

Depending on how you use the Services, we may process:

  • Account and identity data: name, work email, company, role, and credentials.
  • Billing data: billing contact, payment references, and transaction history (payment processing may be handled by third-party processors).
  • Usage and technical data: log data, device/browser type, IP address, approximate location, timestamps, and diagnostic data needed to secure and operate the Services.
  • Service and communications data: information you submit in support tickets, demo requests, or in-product workflows, including phone numbers, SMS metadata, or verification outputs where required to deliver the Services you configure.

We do not use your data to sell personal profiles to third parties for their independent marketing.

3. Purposes and legal bases (India)

We process personal data where necessary to:

  • Provide, operate, secure, and improve the Services (performance of contract and legitimate interests in a secure product).
  • Communicate with you about onboarding, service messages, security, and (where permitted) relevant product updates.
  • Meet legal, regulatory, and tax obligations, and respond to lawful requests.
  • Enforce our Terms, investigate misuse, and protect rights, safety, and integrity.

Where the Digital Personal Data Protection Act, 2023 (India) applies, we process personal data consistently with applicable obligations, including notice, purpose limitation, and your rights described below.

4. Sharing

We may share personal data with:

  • Infrastructure, hosting, email, analytics, and security vendors who process data on our instructions.
  • Telecom, messaging, or verification partners strictly as needed to route or complete verification workflows you initiate.
  • Professional advisers, auditors, or authorities when required by law or to protect our legitimate interests.
  • A successor entity in a merger, acquisition, or asset sale, subject to appropriate safeguards.

We require service providers to protect personal data and use it only for the purposes we specify.

5. International transfers

Where data is transferred outside India, we implement appropriate safeguards such as standard contractual clauses or other mechanisms permitted under applicable law, in line with the nature of the processing and provider location.

6. Retention

We retain personal data only as long as needed for the purposes above, including legal, accounting, and dispute resolution requirements. Technical logs may be retained in shorter rolling windows unless needed for security investigations.

7. Security

We implement administrative, technical, and organisational measures designed to protect personal data. No method of transmission or storage is completely secure; we work continuously to reduce risk.

8. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data, and may withdraw consent where processing is consent-based (without affecting prior processing). You may also lodge a complaint with your supervisory or regulatory authority where available.

To exercise rights, contact us via the Contact page. We may need to verify your identity before fulfilling requests.

9. Cookies

See our Cookie Policy for details on cookies and similar technologies.

10. Children

The Services are not directed to children. We do not knowingly collect personal data from children without appropriate parental authority.

11. Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change and, where appropriate, we will provide additional notice.